Privacy Policy

Last updated: 8 September 2026

The Print Truck respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, or purchase our products and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide to us when you use our website, contact us, request a quote, create an account, or purchase products or services.

This information may include:

Your name
Email address
Phone number
Billing and delivery information
Business or company details
Information provided when requesting a quote
Information submitted through our contact forms
Order and transaction information
Information you provide in communications with us

2. How We Use Your Information

We collect and use personal information where reasonably necessary to operate our business and provide our products and services.

Your information may be used to:

Process and fulfil your orders
Provide products and services you request
Respond to enquiries and contact form submissions
Provide quotes and communicate with you about your requests
Process payments and transactions
Arrange delivery of products
Manage customer accounts
Verify information where reasonably necessary for security purposes
Improve our website, products and services
Maintain business and transaction records
Send marketing communications where permitted and appropriate
Meet our legal and regulatory obligations

3. Information Collected Through Our Website

When you visit our website, certain technical information may be automatically collected by our website and hosting systems. This may include information such as your IP address, browser type, device type, pages visited, referring website and general information about how you interact with our website.

We may use this information to maintain website security, improve website performance and understand how visitors use our website.

4. WooCommerce

Our website uses WooCommerce to provide online shopping functionality. When you place an order, information required to process and fulfil your order may be collected, including your name, contact details, billing information, shipping information and order details.

This information is used to process your order, provide customer support, arrange delivery and maintain appropriate business records.

5. Payment Information

Payments made through our website are processed using Stripe, a third-party payment service provider.

Payment card information is processed through Stripe's secure payment systems. We do not require or intend to store your complete payment card details on our own website or systems.

Stripe may collect and process information in accordance with its own privacy policy and terms. We recommend reviewing Stripe's privacy information for further details about how it handles payment data.

6. Contact Forms

When you submit information through a contact or enquiry form on our website, we collect the information you choose to provide.

This information may include your name, email address, phone number and the contents of your enquiry.

We use this information to respond to your enquiry, provide requested information, prepare quotes and provide our products or services.

7. Cookies

Our website may use cookies and similar technologies. Cookies are small files stored on your device that help websites operate efficiently and remember certain information.

Cookies may be used to:

Enable essential website functionality
Support WooCommerce shopping and checkout functionality
Remember certain website preferences
Improve website security
Understand how visitors use our website
Improve website performance and user experience

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website, including shopping and checkout features.

8. Third-Party Services

We may use third-party service providers to help us operate our website, process payments, provide hosting or technical services, communicate with customers, and provide other business functions.

These providers may have access to information where necessary to perform services on our behalf. We expect third-party providers to handle information appropriately and in accordance with applicable privacy requirements.

9. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business or provide our products and services. This may include disclosure to:

Payment service providers
Delivery and freight providers
Website hosting and technology providers
Professional advisers and service providers
Government authorities or regulatory bodies where required by law
Other parties where you have provided consent or disclosure is otherwise permitted by law

10. Marketing

We may use your contact information to provide information about our products, services, promotions or other business updates where permitted by law.

If you receive marketing communications from us, you may unsubscribe or request that we stop sending marketing communications at any time.

11. Protection of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

12. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our products and services, maintaining business records, resolving disputes and complying with legal, accounting and regulatory requirements.

13. Overseas Processing

Some third-party service providers we use may operate or process information outside Australia. As a result, personal information may be stored or processed outside Australia.

Where this occurs, we take reasonable steps to ensure that information is handled appropriately and in accordance with applicable privacy obligations.

14. Accessing and Updating Your Information

You may contact us to request access to personal information we hold about you or to request that inaccurate or incomplete information be corrected.

We may take reasonable steps to verify your identity before providing access to or making changes to personal information.

15. Removal of Your Information

If you would like us to remove personal information that we hold about you, you may contact us using the details provided below.

Please note that we may need to retain certain information where required by law or where it is reasonably necessary for legitimate business, accounting, legal or regulatory purposes.

16. Children

Our website and services are primarily intended for adults and businesses. We do not knowingly collect personal information from children for the purpose of allowing them to independently purchase products or services.

17. Complaints

If you have a complaint about how we have collected, used, stored or handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

We will review your complaint and take reasonable steps to address your concerns.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

18. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:

The Print Truck
Unit 3, 22 Linmax Court
Point Cook VIC 3030
Australia
Email: anu@smaembroidery.com.au

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

Any updated version will be published on this page. We recommend checking this page periodically to ensure that you are aware of any changes.